Last Updated: March 05, 2025

Welcome to CleanLoo Ireland, operated by The Bear Group. These Terms & Conditions govern your use of our website (www.cleanloo.ie) and our portable toilet rental services. By accessing our site or booking with us, you agree to these terms. Please read them carefully.

1. Services

CleanLoo provides portable toilet rental, delivery, collection, and servicing across Leinster. We offer various units, including standard, eco-friendly, and disabled-access toilets, subject to availability.

2. Bookings

• Provisional Bookings: Submitting a booking request does not guarantee confirmation. Bookings are confirmed only after we contact you via phone or email and, if applicable, a deposit is paid.
• Cancellations: Notify us at least 48 hours before delivery for a full refund of any deposit. Late cancellations may forfeit the deposit.
• Changes: Requests to modify bookings (e.g., dates, number of units) depend on availability and must be made at least 24 hours in advance.

3. Payment

• Pricing is quoted in euros (€), inclusive of VAT unless stated otherwise.
• Payment is due as agreed—typically a deposit upfront and the balance upon delivery or collection—via methods specified at booking.
• Late payments may incur a 5% fee per week overdue.

4. Delivery & Collection

• We aim for next-day delivery where possible, subject to location and stock.
• You must provide clear site access and a suitable, level location for placement. We are not liable for delays due to inaccessible sites.
• Collection occurs on the agreed date—ensure units are accessible and emptied of non-waste items.

5. Customer Responsibilities

• Use toilets only for their intended purpose—damage from misuse (e.g., vandalism, overloading) will incur repair costs.
• Keep units clean and report issues promptly to info@cleanloo.ie or 083-3749729.
• Ensure safe access for our staff during delivery, servicing, and collection.

6. Liability

• CleanLoo is not responsible for damage or injury caused by improper use, site conditions, or third-party actions.
• Our liability for service issues (e.g., late delivery) is limited to the rental fee paid.
• Units remain our property—you’re responsible for loss or damage beyond normal wear and tear.

7. Service Standards

• Units are delivered cleaned, stocked (soap, paper, water), and in working order.
• Additional servicing (e.g., mid-event cleaning) can be requested at an extra cost, subject to availability.

8. Force Majeure

We’re not liable for delays or failures due to events beyond our control, such as weather, strikes, or road closures. We’ll work with you to reschedule where possible.

9. Termination

We may cancel or refuse service if you breach these terms, fail to pay, or if site conditions pose safety risks. Deposits may be non-refundable in such cases.

10. Intellectual Property

All content on www.cleanloo.ie (text, images, logos) is owned by CleanLoo or The Bear Group. You may not reproduce or use it without permission.

11. Governing Law

These terms are governed by Irish law. Disputes will be resolved in the courts of Ireland.

12. Changes to Terms

We may update these Terms & Conditions as needed. The latest version will be posted here, effective upon publication.

Contact Us

Questions or concerns? Get in touch:

• Email: info@cleanloo.ie
• Phone: 083-3749729
• Address: Brownsbarn Depot, Brownsbarn, Kingswood, Dublin 22, D22 HX95